Guest Services

Customer Service Team

Located on Level One by the car park, visit the Customer Service team for help and advice about your visit. For more information ahead of your visit, please contact the Centre team on 01276 63732. Alternatively, you can email the team here.

Car Park

The Atrium car park is easily accessible and has 682 spaces available. Plus, we also have ICC Car Wash & Valeting. Drop in to the valeting centre (located to the right of the entrance barriers), no booking required!


(Spring Bank Holiday)

Hours might differ

Disabled Facilities

There are specially designated bays located on level one, level two and level three of The Atrium car park. All levels of the car park are serviced by lifts. Disabled toilet facilities are located on Level One.

Free WiFi

Free WiFi is available to all guests.

Customer Toilets

Toilets can be found on Level One of The Atrium.

Family Facilities

There are specially designated parking bays for customers with small children in the car park, as well as lift access to all floors. Baby changing facilities are located on Level One.

Psst You’ll also find some amazing kids meal deals in our restaurants!

Amazon Lockers

Amazon Lockers are now available, located on the Ground Floor outside TenPin.

Electric Car Charging Points

Electric car charging points are available on level 2 of The Atrium car park.

Charge whilst you shop! In partnership with RAW Charging, we have 6 charging bays in car park on Level 2. The price for fast charging up to 22kW is £0.30p per kWh. Please note, the price is subject to change due to market fluctuations. For a more hassle-free visit we advise customers to download and register with the ChargePoint App ahead of visiting. Download the App HERE

For more information click here.

Lost Property

Please visit the Customer Service team on Level One, or speak to a member of the team on 01276 63732.

First Aid

Trained First Aiders are onsite at all times.